Can I make an online payment in a currency of my choice?
Our prices fares are either in Shillings or Dollars, we recommend, if you are booking outside Tanzania to use dollar as a currency of choice. Please note that if you’re paying with a different currency from your card, your financial institution may apply different exchange rates to the fare displayed on the booking page. There may be additional charges incurred, so please check with your financial institution before making your booking.
Can I modify my flight details online if I booked it through a travel agent or another website?
Bookings purchased directly from airtanzania.co.tz, Air Tanzania direct offices and preferred travel agents (Agents that use Air Tanzania’s ticketing system) can be modified online through Manage My Booking. For flights purchased from travel agents and 3rd party websites, you need to contact your travel agent in case of ticket refund.
Only bookings purchased directly from airtanzania.co.tz can be cancelled and refunded through Manage My Booking. Bookings purchased through Air Tanzania Direct Office and Contact Center, refund can be made through our local offices. Bookings purchased through travel agents contact the travel agent. For any changes made in your fully and/or partially-used booking, fare rules will apply. Fees for booking changes are non-refundable.
Your ticket states details about the fare and taxes paid for your flight. It is your proof of payment and will be widely accepted as a receipt. After booking your flight on airtanzania.co.tz you will receive your ticket via e-mail as soon as we have received the payment.
Can I pay for a ticket for another person travelling from abroad?
Yes, you can book for another person travelling from abroad. However, if you choose to pay with credit or debit cards you may be required to present the card used for booking, it must be presented while checking into your flight at the commencement of travel. If you, as the credit card holder, are not travelling, a copy of the credit card with an authorization signed by yourself should be presented at check-in. alternatively, the card or a copy of the card with your signed authorization can be presented to the nearest Air Tanzania ticketing office at least 72 hours before the flight. This verification is required to ensure a smooth check-in process at the airport and to avoid being refused carriage. Failure to comply will result in the requirement to pay the full ticket cost at the airport or refusal of carriage.