Air Tanzania: Disability & Medical Assistance

Air Tanzania caring of Special needs

Air Tanzania strives to cater to the needs of our customers with special needs.

In order to better serve you, we request that you contact us and advise us of your specific needs at the time of booking and at least 48 hours prior to your flight. If you need special assistance, you may be required to fill out a Medical Information Form.

Some guidelines on the special assistance that we offer are described below. In case you have any specific query then please obtain clarification from your travel agent, or contact the local Air Tanzania office or call centre.

Air Tanzania Wheelchair Services

If you intend to travel with your own wheelchair or use other mobility aid then please inform us either at the seat booking stage or after you have made your booking. We will carry your wheelchair or mobility aid free of charge.

The following is pertinent with respect to mobility aids:

  • You will be able to use your personal wheelchair or mobility aid wherever possible. However, another wheelchair will be used to take you to your allocated seat on the aircraft.
  • Battery powered wheelchairs and mobility aids will be accepted as checked baggage and kept in the aircraft hold. We will not accept transport of a damaged or leaking battery.
  • Please provide sufficient details about your wheelchair/mobility aid and batteries to our staff prior to travel. This will enable our staff to better assist you as well as to take adequate safety measures.

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